Leadership dilemma: How to give tricky feedback to staff to improve performance AND maintain connection
In this episode of Lead the Room, Briony and Lyndsey explore the essential skill of handling difficult conversations in leadership, particularly in performance management. They discuss the importance of addressing issues promptly and offer practical strategies for improving communication. The conversation emphasizes the role of emotional intelligence, mindset, and preparation in fostering a supportive, high-performing team culture. Additionally, they introduce the concept of fast feedback as a powerful tool to enhance performance and team dynamics.
Key Takeaways:
Addressing Performance Issues Early Strengthens Team Dynamics: Avoiding tough conversations can erode trust and hinder team performance. Addressing issues promptly fosters better communication and stronger relationships within teams.
Feedback Should Be Supportive, Not Critical: When delivering feedback, framing it as support rather than criticism helps create a culture of continuous improvement and trust.
One-on-One Conversations Build Trust and Clarity: Regular one-on-one meetings are crucial for providing tailored feedback, strengthening connections, and creating a supportive environment that encourages personal growth and performance enhancement.
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